Sending us a Copy of your Error Log

On some occasions you might need to send the AccuTrack support team a copy of your error log for troubleshooting or other assistance. Here is how to send your error data files:

1) If you have set up the mail server in AccuTrack:

If you are able to successfully send email messages out from AccuTrack, then your mail server settings were entered correctly. In this case, you can send the error log via AccuTrack itself.

From System Administration, click "Help Center" and then "Support" and then "Send Error File"

(AccuTrack 10/11 users: If you do not see "Send Error File", then click on "Expanded View" in the lower left corner of the screen and try again.)

This will email the error log to AccuTrack support. Now write a message to the AccuTrack support team with more details about the error (which screen it appears and what steps you do before it happens.) Getting your email will also allow us to respond to you with the solution once we find it.

2) If you do not have email working within AccuTrack:

If you have not set up the your mail settings in AccuTrack, you will need to send the error log manually. Here is how:

1. Using Windows Explorer, browse the AccuTrack installation folder (e.g. C:\Program Files\Accu11 for AccuTrack 11 or C:\Program Files\Accu10 for AccuTrack 10).

2. Look for two files called "Error.dbf" and "Error.FTP". These two files contain the error log. Attach the two files to your email message and send it to support@accutrack.org along with an explanation of where you get the error and how.

-back-