AccuTrack Support Plans

All support plans provide you with phone, direct email, and online support. The Platinum Plus support plan adds complimentary software upgrades and Orlando training. The description on each plan and its benefits appear below.

Our goal is to respond to technical support requests within one business day. In most cases, support requests are answered sooner than that.

AccuTrack Platinum Plus Subscription

The AccuTrack Platinum Plus subscription is our premier support package and includes many benefits including free software upgrades, support via phone, email, and online, free Orlando training, free training webinars, and more. The Platinum Plus subscription is only available with new licenses and can be renewed any time before its expiration. For the details of this plan please click here.

NOTE: All new AccuTrack 12 orders come with one year of Platinum Plus subscription.

AccuTrack Silver Support Plan

The AccuTrack Silver Support Plan is designed for the individual AccuTrack users who expects to occasionally need telephone and email support. The Silver Support Plan provides:

10 Support Units valid for one year.
Support via phone, direct email, or online support sessions.
Support for a single user.
Annual subscription fee is $299

Pay per-incident Support

If you do not have an active Support Plan and require emergency support, you can either order a Silver Support Plan or pay per-incident. Pay per-incident support is provided via phone, direct email, and online. The cost is $129 per Support Unit used. A Purchase Order or credit card payment is due before service is rendered.

New Customer Support

All new AccuTrack 12 orders include one year of Platinum Plus subscription. Users can renew the Platinum Plus plan any time before its expiration. Not sure what you have? Contact us and we will look it up for you.

Terms of Service

Telephone Support is available from 8:30 a.m. to 5:00 p.m. eastern time zone Monday through Friday.
Our goal is to respond to all support calls and emails within one business day. In most cases the response is even sooner than that.
The Platinum Plus plan is only offered for free for one year with new AccuTrack 12 orders or with paid version 12 upgrade orders. The plan must be renewed before its expires for continued eligibility.
The free one-year Platinum Plus support plan starts on the day the software is delivered and expires one year from the software's delivery date.
Active Platinum Plus subscribers are entitles to free major software upgrades (e.g. from version 11 to 12). Active Platinum Plus subscribers can request the upgrade CD any time after it is made available to Platinum Plus subscribers.
Platinum Plus subscribers can request new features to be added to a future major upgrades via the user feedback site. These requests will be evaluated by our development for future implementation.
The Silver Support Plan is effective on the dates ordered and good for either one year from purchase date or until the support units are used, whichever comes first.
A Support Unit is 30 minutes of AccuTrack staff time.
Any part of a Support Unit used counts as a full Unit.
Minimum one support unit per call or e-mail message.
Callbacks outside the U.S. and Canada are billed an additional $1.50 per minute.
Unused Support Units under all Plans expire one year from date of purchase.
The Platinum Plus Plan includes one free online getting started session. Please call to schedule a mutually convenient time for the session. The session is one hour long.
Platinum Plus subscribers can send up to two people to the Orlando training class without paying a registration fee. This offer is subject to availability, so please call ASAP.
Free maintenance updates are delivered via web download only.
To enjoy the Support Plan benefits, your subscription must be active (i.e. has not expired).
Prices and term may change without notice.