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Visits Summary Report numbers offset


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#1 pjphler

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Posted 05 January 2012 - 10:28 AM

Hello All,

We have just upgraded a database to Accutrack 10 (from Accutrack 9,) and we have found that the report Visits>Visits Summary is not showing data in the "boxes" set up for them. I assumed the data was so large, that it was actually larger than the field created for them. I created a customized report and stretched the fields out and this corrected the offset data issue. Here is my question though, is there a way that the fields can be extended without creating a customized report? That way the default report won't deal with this?

#2 Mon

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Posted 07 January 2012 - 03:16 PM

Hi,

Try using the native report engine. Before generating the report click on "Use Native Engine" in the lower right corner of the Reports screen.
Mon Nasser
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#3 pjphler

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Posted 09 January 2012 - 04:28 PM

Hi,

Try using the native report engine. Before generating the report click on "Use Native Engine" in the lower right corner of the Reports screen.


Thank you very much, that took care of the issue.




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