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DMTC_Supervisor

Member Since 06 Nov 2006
Offline Last Active Jun 19 2008 07:43 AM
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Topics I've Started

Cannot edit sign-ins

20 May 2008 - 11:41 AM

Hi,

When we go in to the edit sign-in screen to edit our sign-in times, everything seems to work fine until we hit save, which is when we get this error:

Error #13
Alias CURDISPTUTORS is not found

When we click "cancel" we then get this error:
Error #12
Variable IN_SOURCE is not found

We click cancel one or two more times with more errors and then the system closes.

cannot update the cursor

15 May 2008 - 02:15 PM

We finally upgraded from 9 to 10, but this time, we put it on the network server, so everything is clean and we updated the old 9.5 (6?) database following the directions in the manual. Everything went well.

Then I did a minimal installation of 10 on my computer, located the database on the server, and got a "cannot update the cursor" message, followed by a multitude of other error messages.

I did a search through the 9 forum because I know I've had this problem before, I just couldn't remember what to do, but nothing came up.

How do I correct this problem?

Suggestion for an Off times report

27 February 2008 - 10:14 AM

It would be very helpful for me if I had the ability to print up a report on the upcoming off times of my staff.

In looking over the reports to see if I could customize one to do this, the Daily Appointments List would work if I could switch out off times for appointments. Is this possible? If so, how would I do it?

Problems with using instructor info

05 February 2008 - 10:27 AM

I'm sorry to be flooding the forum, but I've collected these problems over the last couple of months, and just haven't had the time to ask about them until now. I figured you'd want me to post them separately rather than in one long email to keep threads by topic.

Anyway, this is my last issue, which has actually been a frustration for me for a long time, and maybe you have already addressed it in Accutrack 10 (crossing fingers).

It is difficult to use the instructor info in any way that is useful to me. We are an institution that gives our instructors regular reports on the students of theirs who visit us. I finally gave up trying to send them comments, because there is no report that allows one to group comments by teacher, one can only send the comments one by one, which is silly. The teacher's email box would be flooded, and it would take a long time to go through every appointment in a week and send it out one by one.

Okay, so I settled for sending them names and times, but our Writing Center still isn't using Accutrack for this reason. They insist on sending comments and continue to limp along with an old Access database program in order to send out comments by hard copy. They're waiting for me to work out all the ins and outs of Accutrack before they use it, and they bought it a year before I did!

Okay, so this works fine if I want to use hard copies. I figured out how to customize the report so that each teacher gets his or her own copy with a correct header. However, I don't want to use hard copies. I want to save printer ink and paper. Accutrack offers an email feature.

However, one can only use the email feature for the reports (and I love that you allow us to send PDFs, that's awesome) one by one. In other words, one cannot send out reports all at once, simply because the report itself is one that includes all teachers, and I have simply customized it so that a new page is forced for each teacher.

Okay, so I can deal with that. We're not so large a college that sending out emails individually for each report takes more than a solid hour or a bit more. BUT, I have to type the email for each teacher into the form that allows me to email the pdf report to the teacher. I don't understand this, because I am choosing each teacher individually and creating a special report just for that teacher. I've included the teacher's email in the teacher's list. Why won't that field automatically fill in in the form so that all I have to do is click send?

Also, there is no report that allows me to print out a teacher's list with email addresses the way one can with staff employees. I do not have a list of email addresses, and must keep my Outlook program address book open as I do this to show the college list of email addresses. I don't want to print this out because it's HUGE, and I only need the faculty from this one campus. I've sent out reports to teachers like this once, and I'm not looking forward to doing it again (though the teachers loved getting the reports in their email).

I'm including a screenshot to show what I mean. Our address is automatically filled in, but the teacher address is blank.

easily.Attached File  screenshot.jpg   47.69K   23 downloads

There are some lovely and useful features-if one could just use them

Problem with No-show emails

05 February 2008 - 09:56 AM

Hello, again,

I have the program set to send me copies by BCC of all emails because I wanted to see what the students were getting. I receive all of the appointment and cancellation notifications, but I do not receive the emails that are supposed to be sent out when a student is a no-show.

I haven't tested whether or not the no-show emails are even going out to the students, but I'm assuming not because no student has called to complain that one has gone out in error, which, since often we do have students who forget to sign in and so show up in our no-show list, should be happening. We catch it when they try to make another appointment.

When I click on the button to test email, it works, so I don't understand why the no-show emails aren't being sent out.


Arleen