Jump to content


Photo

Repair is hung


  • This topic is locked This topic is locked
1 reply to this topic

#1 laura

laura

    Advanced Member

  • Platinum Plus
  • PipPipPip
  • 135 posts
  • Gender:Female
  • Location:Worcester State University

Posted 22 February 2012 - 03:17 PM

Hi,

One of the administrators to AccuTrack started the repair process around 11 last night. It started out okay and then hung. The repair folder and backup folder were created and it's stuck at "Starting basic repair process...". Can we just kill the process from Windows Task Manager? People are using AccuTrack. (I didn't get notified about this until 1 pm today; people have been using AccuTrack since 8 am). Any other thoughts on why this occurred? She does have rights and space on all the drives to do this and has done this many times before.

Thanks, laura

Laura Caswell
University Technology Services
Worcester State University
Worcester, MA
lcaswell@worcester.edu


#2 Mon

Mon

    Administrator

  • Admin
  • PipPipPip
  • 2,612 posts
  • Gender:Male
  • Location:Orlando, FL

Posted 27 February 2012 - 12:25 PM

I don't know why it hung. The process should only last a few minutes. If it freezes, then the only thing you can do is kill the process. After that, check to make sure that all your files are still there. If not, then you can copy them back from the repair backup folder. The first thing AccuTrack does once you run repair is to create a backup into that folder.

If repair is not running on the server for some reason, you can always run it locally. For the details see the troubleshooting section here:

http://accutrack.org...repair_data.htm
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users