Appointment Confirmation E-mails
#1
Posted 31 January 2007 - 12:44 PM
"Student's schedule for next 3 weeks is as follows:"
It has recently come to our attention that this is deceiving to students. They assume that the system made the appointment for them for 3 weeks. Of course that is only the case if the dates are scheduled and show up below this statement. But student's don't read things in detail. So this has caused some mis-communication because students think they have an appointment, but the tutor doesn't show up because it isn't in the system.
Suggestions? Has anyone else had this problem? Can we edit this?
#2
Posted 31 January 2007 - 01:41 PM
#3
Posted 31 January 2007 - 02:57 PM
The 3-week references the period admin selected for the appointment report. This means the email message is showing all schedule appointments for this period, including those that were just scheduled and others that were scheduled earlier. The period is set in the Options screen and can be changed there.
#4
Posted 31 January 2007 - 03:45 PM
#5
Posted 09 February 2007 - 09:39 AM
I see. Do you have a suggestion for a better way to phrase it?
It could simply say:
Below is your schedule for upcoming appointments.
#6
Posted 05 March 2007 - 02:37 PM
#7
Posted 02 May 2007 - 01:24 PM
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