laura

And part 2. Yesterday I imported students into a new version of AccuTrack. I imported about 6 lists and all went smoothly. Today I manually added about 10 students and received the same types of errors as I did when adding tutors. I even ran a repair a couple of times and still got the errors and got kicked out of AccuTrack. There is something wrong somewhere. I would appreciate a call back with plans to do some screen sharing so we can see what is going on. My end users are extremely frustrated over this.

I have more screen shots from today if anyone can tell me where to send them to.

Thanks,

laura

Will do. ~ laura

Hi Mon,

I've been out of the office until today.

All I was given as an error message from my end user was Error #1429. I'll see if I can get more detailed info. I do know it occurs when she is setting up tutors.

As for the level of permissions, I'm not sure I get what you are saying. Can we set up a go-to/webex meeting so I can show you what I have done and maybe you can get me set up with the correct permissions? The database resides on a server. I have given each user full control to the database folder on the server. I also gave each user full control to the AcccuTrack folder on their pcs. The one that resides in C:\Program Files. I thought that would be enough functionality for them to use the software without error messages. I don't appear to have any issues but I am not a regular AccuTrack user and I am an administrator to my pc.

I am available after 2 pm this afternoon and all day tomorrow for a meeting. If this has to go into next week, send me some dates and times and we can work something out. I am not that busy.

Thanks,

laura

Thanks Mon. I'll give it a whirl with one database and 3 separate logins.

~ laura

Thanks Mon. I guess I never set that part up before. It's working now.