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a.fosmire

Member Since 06 Jun 2005
Offline Last Active May 23 2007 02:00 PM
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Topics I've Started

E-mail Messages From Accutrack

13 March 2007 - 03:33 PM

We frequently use the e-mail feature to send out notices and reminders to both Students and Tutors. At present the e-mails appear to come from my e-mail address even if a different Sender is entered. Unfortunately everyone responds to this one e-mail even when the e-mail specifically directs students to respond to a different address.

Is there anyway to add multiple sender e-mails and/or edit the e-mail address for each e-mail that is created before sending it?

Daylight Savings Time Change

02 March 2007 - 03:46 PM

With the Daylight Savings time changing earlier this year, how will it affect the clock on Accutrack. Is this patched directly to the desktop that Accutrack is on?

Do you have to do anything to prepare for this?

Appointment Confirmation E-mails

31 January 2007 - 12:44 PM

The appointment confirmation e-mails whicha re sent to students automatically say the following:

"Student's schedule for next 3 weeks is as follows:"

It has recently come to our attention that this is deceiving to students. They assume that the system made the appointment for them for 3 weeks. Of course that is only the case if the dates are scheduled and show up below this statement. But student's don't read things in detail. So this has caused some mis-communication because students think they have an appointment, but the tutor doesn't show up because it isn't in the system.

Suggestions? Has anyone else had this problem? Can we edit this?

Tutoring Request Screen

31 January 2007 - 12:39 PM

Ever since the new Accutrack 9.0 came out we have had a problem with our administrative systems. It seems that if Person A is in Tutoring Requests and person B clicks on the Tutoring Requests node, Person B's Accutrack freezes and they cannot enter Tutoring Requests. When the person A exits Tutoring Requests Person' B's system unfreezes and let's the person B into Tutoring Requests.

This was a problem last semester but we dealt with it. Now we have more people in the office at the same time using the Tutoring Request screen and it causes a hold up.

Please help- Amanda Fosmire

Update v9.0.7

25 January 2007 - 11:32 AM

Is there is change in the the automatice e-mails that are sent to students?

After we completed the update yesterday the no-show notification e-mails and 24 hours reminder e-mails cam flooding in. My e-mails filters all Accutrack Appointment reminders and noticifactions to a specific folder but now it appears different e-mails are being distributed.

Also, I set our Preferences in the Options Wizards the same as before, but students received e-mails for no-shows when they hadn't been missed the appointment.

So I'm just curious about what changes were made to these automated e-mails??

Amanda Fosmire- Northeastern University