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Penny

Member Since 07 Jan 2010
Offline Last Active Apr 11 2012 12:07 PM
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Posts I've Made

In Topic: Latest update for Computer Lab Plug-in

09 April 2012 - 11:21 AM

When we launch the program we get:
"AccuTrack Error:
Cannot access files.
File does not exist."


Do I need to e-mail someone? My e-mail is prweiss@nic.edu. Let me know what I should try next.

In Topic: Latest update for Computer Lab Plug-in

05 April 2012 - 10:06 AM

With the new update, the program will not open. The pop-up says "Cannot access files. File does not exist." I tried to open the back up file which resulted in the same message. I did get to one message that indicated that the "libs folder" needs to be put in the application folder?? None of the computers can run the computer lab plug-in right now.

In Topic: Latest update for Computer Lab Plug-in

23 March 2012 - 01:11 PM

There is not deep freeze on my computer and I still am not able to access the update for the Computer Lab Plug-in. I know that the updates can happen on my computer as I get updates for AccuTrack 10. I just noticed that the pop-up that notifies me that there is an update for the Computer Lab Plug-in indicates that we need to update to 9.0.4. Why is it trying to update to a version of 9 when we have 10. Could that be an issue?

In Topic: Latest update for Computer Lab Plug-in

20 March 2012 - 12:09 PM

I was concerned that the updates could not happen from the computer lab due to the deep freeze program that is installed on those computers. So, I installed the program on my computer and the results are the same. I received updates to AccuTrack through my system so I should also be able to receive updates to the Computer Lab Plug-in as well. I just tried again and no luck. The program is stil 10.0.1. How can I get the newest updates?

In Topic: Latest update for Computer Lab Plug-in

15 March 2012 - 10:27 AM

The version in the UPDATES folder for the Computer Lab Plug-in is 10.0.1. How can I update to 10.0.2? The update button in the program in the administration screen is not recognizing that there is an update needed.