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a.fosmire

Member Since 06 Jun 2005
Offline Last Active May 23 2007 02:00 PM
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Posts I've Made

In Topic: Platinum Plus Release

03 May 2007 - 01:12 PM

So how do we download the Platinum Plus upgrade. I called the center and they said to e-mail support.

In Topic: Appointment Confirmation E-mails

09 February 2007 - 09:39 AM

I see.  Do you have a suggestion for a better way to phrase it?

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It could simply say:

Below is your schedule for upcoming appointments.

In Topic: Appointment Confirmation E-mails

31 January 2007 - 02:57 PM

I understand how the 3 week period is set and why it is generated that way. But it is deceiving to the students when they have only one appointment scheduled and the e-mails says that it is their "schedule for the next 3 weeks."


The 3-week references the period admin selected for the appointment report.  This  means the email message is showing all schedule appointments for this period, including those that were just scheduled and others that were scheduled earlier.  The period is set in the Options screen and can be changed there.

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In Topic: Tutoring Request Screen

31 January 2007 - 02:54 PM

People are using different ID and PW.

The system sticks in the System Admin screen and a note appears in the top left of the screen saying "Please wait. Loading"

In Topic: Update v9.0.7

25 January 2007 - 02:18 PM

I am not sure if I understand.  Did the system send out duplicate reminders, old reminders, or were the reminders sent correctly? 

AccuTR (reminder utility) was updated some time ago.  However, automatic update was not able to update the file after downloading it because AccuTR is usually running.  In 9.0.7 update we end the running AccuTR process, which enables auto update to do its job.  In other word, there is a chance you were running an older version of the reminder utility until you downloaded version 9.0.7.

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I believe it is working correctly. I just have never seen these e-mails before. They use to say they are from Peer Tutoring Center and now they say they are from Reminder Center.

Also, we did missed the some previous updates. The version we had before this was 9.0.4.