Error when setting report filter
Posted 10 October 2006 - 10:45 AM
Posted 10 October 2006 - 01:38 PM
Posted 10 October 2006 - 01:58 PM
I just tried all 3 sports reports with a sport filter and none of them generated an error. However, I am running the latest version (8.2.2). Upgrade to that and check it again. Let us know if you still have trouble.
The report runs fine when I log in but if I use one users id and password, the error occurs. I cannot seem to update. Every time I click to update, a box appears saying that there are no new updates available.
Posted 10 October 2006 - 03:01 PM
To upgrade to AccuTrack 8.2.2, go to the System Administration screen and click on the Help Center and then on "Updates Info". You should see a web page with info on your version. If you do not get this web page, then you do not have Internet connection and it is not possible to download an update from that particular computer. If you do get the page OK, then click on "Download Updates" in the AccuTrack Help Center node. Also, make sure that the option "Application Auto Update is Enabled" is checked. You can find this option in the Options screen - General page.
Posted 10 October 2006 - 03:37 PM
Updates info says I am not running the current version, but I still get the same message that says "Sorry, but I did not find new updates at this time. Please check again later."
As far as the user goes, she can set other filters. The only one she cannot set is the sport one. She was able to do it last week but is not able to any longer. I have tried logging in to accutrack with her account behind my windows login and into accutrack with my login behind her windows login, both of which worked. Should I just create another account for her? Or is there some kind of repair I can run on just sysusers?
Posted 10 October 2006 - 03:53 PM
Posted 10 October 2006 - 10:15 PM
Posted 13 October 2006 - 11:01 AM
Sorry, correction...it did not work whe I logged into accutrack as her behind my windows account login. This is why I beleive it is something with her accutrack account only.
Your error files didn't have any sign of error since February. Would you please zip and send your data files along with ID to test. Thanks.
Engineerica Senior Developer
Posted 18 October 2006 - 10:03 AM
Is there some user information that is rebuilt when updating but not when the database repair utility is run? It seems like similar problems (i.e. getting an Array dimensions are invalid error) have been solved before, only by updating.
In any case, the problem is fixed now but I still have the zipped accudata folder from before the update if you would like me to send it anyway.
Posted 18 October 2006 - 10:12 AM
It might be that the older version of the software had this problem, but it was fixed in more recent versions.
Since the problem if fixed, there is no need for you to send us the database files.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users