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Error #1429 - with pictures this time


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#1 laura

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Posted 04 September 2013 - 12:55 PM

Hi,

 

I posted about this issue in June. I sent an email to support asking for a webex/gotomeeting/shared pc meeting and never received a response. I followed up with a second email on 8/26. Still no response. I sent it to support@accutrack.org Is that still valid? It didn't bounce back.

 

I was just setting up new tutors for the fall semester. No one else was in AccuTrack while I was working. I successfully set up 2 tutors and while setting up the third one, I received the series of error messages that I've attached. I have full admin rights to my pc as well as to the network location where AccuTrack resides as well as being a member of the Root user group for AccuTrack. I have always assumed that being a member of Root meant I had full access to EVERYTHING in the AccuTrack application.

 

Can someone please explain what is going on? And get back to me with a time for a web meeting to check my set up?

 

I can't attach a word doc. Can someone let me know where I should send the screen shots????!

 

Thanks,

laura

 


Laura Caswell
University Technology Services
Worcester State University
Worcester, MA
lcaswell@worcester.edu


#2 laura

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Posted 05 September 2013 - 08:55 AM

And part 2. Yesterday I imported students into a new version of AccuTrack. I imported about 6 lists and all went smoothly. Today I manually added about 10 students and received the same types of errors as I did when adding tutors. I even ran a repair a couple of times and still got the errors and got kicked out of AccuTrack. There is something wrong somewhere. I would appreciate a call back with plans to do some screen sharing so we can see what is going on. My end users are extremely frustrated over this.

 

I have more screen shots from today if anyone can tell me where to send them to.

 

Thanks,

laura


Laura Caswell
University Technology Services
Worcester State University
Worcester, MA
lcaswell@worcester.edu


#3 dfoster

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Posted 05 September 2013 - 01:23 PM

Hi Laura,

 

I have a record of Nick replying back to you on 8/13, I assumed it was about this issue, but it may have been an unrelated one. Sorry for the confusion.

 

Please send the Word document to me at davidf@engineerica.com and I will take a look and email you back.If we need be, we will schedule a gotomeeting asap.


David Foster
Engineerica Systems Support





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