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Error Message & Missing Logo


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#1 April

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Posted 07 June 2013 - 08:55 AM

Hi,

We have recently begun seeing an error message when opening AccuLite.  The error reads:  Error #1925 Unknown member OLOGOBIG. The logo is no longer displayed on the sign-in screen. Any ideas on how to get the logo back and get rid of this error message?

Thanks!



#2 Mon

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Posted 09 June 2013 - 06:20 AM

Hi,

 

Is this after a new installation?  The logo files are embedded in the database.  If it's a new installation, then the installation was not performed correctly.  Make sure you have full administration rights when you install the software.  Also make sure to use the setup software for installation and not just copy the files off another installation.  If this is an existing installation that used to work, then something happened that made it stop working.  For example, you might have had computer problems that corrupted your files. 


Mon Nasser
AccuTrack Manager
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(888)249-7227
http://www.accutrack.org

#3 April

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Posted 10 June 2013 - 10:32 AM

Thank you, Mon!  We are accessing the data from a shared drive on a server.  I have tried re-installing AccuLite on my office computer and accessing the data, but I get the same error message as they receive in the lab and still no logo.  Any other ideas on what we can try? 



#4 Mon

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Posted 11 June 2013 - 10:11 AM

I see.  Is this a brand new installation?  If not, did it work before and just recently stopped working?


Mon Nasser
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http://www.accutrack.org

#5 April

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Posted 11 June 2013 - 10:25 AM

It actually wasn't a new install, but for some reason, the error message started appearing last week in our lab.

I did try reinstalling on my office computer but not the actual lab computer to see if the logo would reappear, but it didn't.



#6 Mon

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Posted 11 June 2013 - 02:35 PM

OK.  If it was working before, then it's a data corruption error.  This could occur if you have a power faiure, Windows lockup, network interruptions, etc.  Reinstalling the software would not help because the problem is not in the software, but rather in its database.  There are a few things you can do to solve this problem:

 

1) Restore a recent back up of the database.  Note that you will lose all data collected after the backup was made.

2) Run the database repair utility within the software.  However, if you are unable to launch the software, this would not be an option.

3) Contact our support department for troubleshooting.  The support staff might be able to repair the files manually with their development tools.

 

The 3rd option above is recommended as it could save your data.  You will need an active support plan.  If you do not have a support plan, you can buy one.  See this web page for the various options http://www.engineeri...e/support-plans


Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org

#7 April

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Posted 11 June 2013 - 03:56 PM

Thank you.  We are able to open the software after clicking through the error messages.  So, we will try to run the database repair utility first.  I'll report to let you know how it goes.






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