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AcademicSuccess

Member Since 12 Aug 2008
Offline Last Active Oct 15 2010 08:57 AM
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Topics I've Started

Student record on hold?

13 October 2010 - 08:57 AM

This morning a student tried to sign in for an appointment and received the following error: "Student record on hold. Please see the System Administrator." He doesn't have excessive no shows. Also, he used to be a student worker, but is not anymore (I took him off the student worker list). What is causing this error? How can I fix it?

Cannot See Tutor Schedules Online!

28 August 2010 - 10:04 PM

With tutor schedules successfully showing up in both the Appointments "View/Cancel" and "Monthly Viewer," I cannot figure out why students do not see them online with WebLink.

In WebLink, students CAN:

Log in
Select what they want to do (i.e. "Schedule an Appointment," "View/Cancel an upcoming Appointment")
Select the DAY of the appointment
Select the CLASS for which they are making the appointment
Select the TUTOR they want to meet with (if they so desire)

In WebLink, students CANNOT:

See the tutor schedules AT ALL (after clicking "next" after selecting the above info, the next page is blank with the heading, "Tutor Availability" at the very top and the Class below"
Make an appointment

PLEASE HELP!
I'm trying to have this available Monday, 8/30!

Thanks--Keri

change in campus email address

24 August 2010 - 04:03 PM

Our campus recently changed its student email accounts from @unk.edu to @lopers.unk.edu

Current student users have the old email information, but we need to update it to the new.

Is there a way to automate something like this, without individually changing 1500+ accounts by hand?

I've already altered the email address for new students--I'm just concerned about the ones who are already there!

Thanks--
Keri

General Explanation Needed for WebLink password

24 August 2010 - 04:00 PM

I need to better understand how WebLink works.

We are planning to run it with AccuTrack 10 so that students can make appointments with our Writing Center tutors online.

However, we already have been running it for 1.5 years for walk-in tutoring (no appointments) and have not required students to create a password to log in.

With WebLink, will all students necessarily need a password to log in, whether they are using WebLink or physically in our office?
For example, if Joe Smith is already is our database(without a password), but he goes online to make an appointment, how can he do that?
He's not a "New User," nor has he forgotten his password (since he doesn't have one!).

Or is the solution to purge the database of all student users and start over so that everyone creates a password?

Please help!

--Keri

Automating Separate Instructor Reports

13 May 2010 - 01:55 PM

I currently send individual instructors a report on the students who attended tutoring.
However, in order to do this, I have to create a report for EACH one by filtering EACH instructor.
This is very time-consuming!

How can I automate AccuTrack to create SEPARATE reports for each instructor?