Cannot access files. file does not exit
Posted 05 February 2011 - 11:15 AM
I am unable to start accutrack ver 10 for the past week. The error window appears when i try to run the application (accutrack.exe). The same error is coming in different computers. Can someone help to find a way to fix the error?
Posted 05 February 2011 - 12:28 PM
Posted 07 February 2011 - 01:49 PM
To duplicate the error:
Run AccuTrack 10 as usual.
A dialog box pops up with the title "AccuTrack Error:":
"Cannot access files. File does not exist."
Click OK (the only option).
AccuTrack does not start.
Reports of this error just started today (7 Feb. 2011).
Posted 08 February 2011 - 03:46 PM
1. Rename the current files it will update in the installation folder as a back up.
2. Copy over the updated files from your UPDATES folder to your installation folder.
It could be that the software completed step 1 and then tried step 2 but if failed (e.g. because Windows would not allow it to copy the file to the installation folder). In that case you would now be missing some files, which would explain the error message.
Try doing a manual update to see if that solves the problem. To manually update your installation, simply copy all the files in the UPDATES folder to your local installation folder (e.g. C:\Program Files\Accu10) and over-write the existing files. the UPDATES folder should exist in the same folder that has your shared database folder. For example, if your shared database folder is:
then you should also have:
Copy the contents of the UPDATES folder (NOT the folder itself) to your AccuTrack 10 installation folder and see if this helps.
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