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Login has changed to SS# instead of 7 digit id


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#1 7825072

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Posted 21 July 2005 - 02:03 PM

Login on our "monitoring" computer has changed to have dashes for 9 digit social security number. This means I can't even login as admin on this machine to change anything. How do I get it to ask for the usual 7 digit id that we had.

Thanks in advance for your help.

#2 Mon

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Posted 22 July 2005 - 07:43 AM

For the ID format to change one of two things had happened:

1) An admin went into the AccuTrack Options screen and changed the ID format.

2) (more likely) The database was changed to another database (e.g. the Sample database that ships with AccuTrack or an older version of the database).

To figure out which one of the above occurred check the sign-in screens (e.g. logo, sign-in screen announcement box, demographics questions, etc.)
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org




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