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laura

Member Since 26 Jan 2006
Offline Last Active Feb 13 2024 02:17 PM
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Topics I've Started

Setting up Card Swipe

16 September 2013 - 01:24 PM

Hi,

 

I can't remember how to do this. :unsure:  I have card swipes that we bought from you and I thought is was a simple  matter of plug and go but it's not working. I need this to work for Wednesday afternoon (3 pm). Can someone get back to me ASAP? Adding to the "my lack of planning is not your emergency" scenario, I will be out of the office Tuesday afternoon. :blush:

 

Thanks,

 

laura

 


Question/Issue with Student Groups report

05 September 2013 - 09:08 AM

Hi,

 

This is the first time I have set students up in groups. I notice when I run the Student Groups report it alphabetizes the list by First Name then Last Name but displays the names as Last Name, First Name. This is very confusing! I have all the Allisons at the top of the list, followed by the Edwards followed by the Todd's but Allison Smith is showing up before Todd Green.  This happens when I don't filter for any specific groups and list them all (I have about 10 groups). The list looks like:

Smith, Allison

Adams, Edward

Green, Todd

When I run the report for just one group, it is getting sorted by student id # which is not displayed. Amanda Turner is at the top of the list followed by Jane Cooper follwed by Katherine Adams. The list looks like:

Turner, Amanda

Cooper, Jane

Adams, Katherine

 

And when I run the report for just 2 groups, it appears to use student id #. Again, confusing since the id # is not displayed so it just looks like a mess and you can't find anyone easily.

 

Did I miss a "sort the list" option or is this by design? If by design can it be fixed to sort alpha by Last Name and display that way?

 

Thanks,

laura

 

ps If you need to see copies of what I am getting, let me know. I don't have the capability to attach documents to the forums. :(


Error #1429 - with pictures this time

04 September 2013 - 12:55 PM

Hi,

 

I posted about this issue in June. I sent an email to support asking for a webex/gotomeeting/shared pc meeting and never received a response. I followed up with a second email on 8/26. Still no response. I sent it to support@accutrack.org Is that still valid? It didn't bounce back.

 

I was just setting up new tutors for the fall semester. No one else was in AccuTrack while I was working. I successfully set up 2 tutors and while setting up the third one, I received the series of error messages that I've attached. I have full admin rights to my pc as well as to the network location where AccuTrack resides as well as being a member of the Root user group for AccuTrack. I have always assumed that being a member of Root meant I had full access to EVERYTHING in the AccuTrack application.

 

Can someone please explain what is going on? And get back to me with a time for a web meeting to check my set up?

 

I can't attach a word doc. Can someone let me know where I should send the screen shots????!

 

Thanks,

laura

 


Error #1429 when adding tutors

12 June 2013 - 09:15 AM

Hi,

 

I have given all users full rights to the database location on the server (ourservername\accutrack - all files below this). They are getting the above error when they are entering new tutors. They are not admins to their pcs (University policy) but I did give them full rights to C:\Program Files\AccuTrack on their pcs. Did I forget to give them rights to something else that would prevent these error messages?

 

Error messages such as these have been an on-going issue here on campus. This is a brand new installation for another area on campus wishing to use the software. I did a clean installation for them. I'd like to get these types of things resolved once and for all.

 

Thanks,

laura

 


Import Question

06 June 2013 - 03:22 PM

Hi,

 

I have a question about importing activities for students. I'll try to be clear as I explain what I want to do.

 

There will be a seminar for the entire freshmen class over 3 days in September. We will track attendance using AccuTrack. I found the posting how to make that process go quickly, thanks. The room we are using has 3 entrances and we want to have sign in stations at each doorway. I have had problems in the past with multiple users signed in at once trying to access the same tables (I use the Foxpro back end. Upgrading to SQL before September is not an option.) My thought was to create 3 separate databases of AccuTrack for the sign in pcs and then combine the data from each database into one for reporting purposes. I was looking at the import process and I can't find the option to import attendance in an Activity. The Registration import doesn't seem to give me what I want in terms of reporting that a student actually attended the seminar. Which is what we need to be tracking.

 

To be clear, I thought I would create database FroshSeminarA to be used at doorway A, database FroshSeminarB to be used at doorway B and database FroshSeminarC to be used at doorway C. When the seminars are done, I want to export the info of who attended from databases FroshSeminarB and FroshSeminarC and import that info into FroshSeminarA. Is that possible?

 

Thanks,

laura