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Sign-in and Sign-out Errors

error #111 error #107 error #202 error #

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#1 csunlrc

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Posted 17 September 2012 - 05:57 PM

Hello,

Issue:

We are running Accutrack 11 on a server (N:) using active directory as well and running Windows 7 Enterprise Service Pack 1 completely up to date.

When students tried to open Accutrack they would initially get the following 4 errors:

Error#2059
Unhandled Structured Exception
ErrorNo;202
Message: Invalid path or file name.
User Value:
Details:
Procedure: init
LineNo:0

Error#1234
Subscript is outside defined range.

Error #107
Operator/Operand type mismatch

Error #202
Invalid path or file name.

By pressing OK the above error boxes, the user is able to sign the student into tutoring service.



When the students worker logs a student out AccuTrack and presses OK, they recieve the following 2 errors:
Error #111
Can update the cursor CRSRESPONDERS, since it is read-only.

Microsoft Visual FoxPro
AccuTrack Error:File
c:\users\lrz37824\appdata\local\temp\00003iu10586.tmp is read-only.
One of the necessary files is marked as read-only.
Please make sure you have read and write access to the file.


The bolded part above will change depending the user profile of the student. By pressing OK, the dialog box will disappear for about a second and then reappear. It goes on until the student worker closes the program via the task manager.


When an adminstrator logs into AccuTrack, they recieve this warning:

System reports that less than 100Mb of disk space is left on your data folder.
This occasionally can be a false alerm for very larger network drives or dure to a buch on windows98.
Please check and make some room if necessary.


Any help is appreicated. Screen caps are attached.

Attached Files



#2 dfoster

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Posted 18 September 2012 - 09:17 AM

We have several issues here. The first is related to security. The users that log in do not have the proper read/write/modify access to the C:\Program FIles(x86)\Accu11 files and/or they do not have that same access to the N:\ drive folder that has the AccuData folder where the database is stored.
All users logging in should have read/write/modify to the folders and files where AccuTrack (default is C:\Program Files(x86)\Accu11) is installed and also to the users/public/documents folder. When you install the program you can specify to install for all users, but perhaps that was not done? You can either give those permissions to the users (I believe you can do that in AD, although we do not use it here). Your other option is to run the application itself with admin credentials instead of the limited credentials the users logging in currently have: permissions that are preventing the application from running properly.

To do the latter, you would enter the admin account information in the Database >> Database Location screen under Authentication Information. You can use the admin credentials from the server if you like; use that server name when entering the info. When you do that and save, an encrypted file named CDATA.dat is stored one directory level above your Data Path location. Note: If you do not enter the authentication information correctly, then you will not be able to log in, and you will have to delete the CDATA.dat file and try again.

The 100MB or less of disk space error means exactly that, you are running out of space on the N: drive where the data is stored. I imagine your IT dept has setup a disk quota that is limiting your space to that share. I would recommend you either delete some of your old backup folders and files from there or better yet, have IT increase your disk quota. If this is not fixed, the program will not be able to write to its database files and bad things can happen, including database corruption.

David Foster
Engineerica Systems Support


#3 csunlrc

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Posted 18 September 2012 - 11:52 AM

dfoster,

Thank you for responding, but unfortunately, using admin credentials from the server or from the active directory does not work. The image below is a screenshot of the error that was encountered:

Attached File  ACCUTRACK AUTHENTICATION ERROR.PNG   304.94K   12 downloads

Do you think there could be another way to solve this issue?

#4 dfoster

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Posted 18 September 2012 - 12:03 PM

So if you do not set the authentication it finds the database? If so, then the credentials are wrong. If not, then that is not the path to the database. When you open that path does it show a bunch of dbf and cdx files?

David Foster
Engineerica Systems Support


#5 csunlrc

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Posted 04 October 2012 - 01:14 PM

Hi dfoster. Sorry for the long delay in responding.  What we decided to do was to create a brand new data base from a clean install of AccuTrack on a local computer (called Fords).  On the Fords that had fresh version of the software (11.0.2), we recreated our tutor/student lists and activities.  It is working fine and got rid of all the errors that we had previously encountered.  We moved the folders ( Accudata Folder and DataDic) from the Fords machine to a new folder (accutrack new files) on our shared network drive (n-drive), as referenced in the user manual.  We gave it an "You're Awesome" message on the sign-in page to ensure we could quickly see it was referencing the correct database. We then changed the database location on Fords to the network drive folder that had the new database.

Now, when we change the database location on the other machines (different from Fords) to the new database location, only half will see the correct data base.  The other half computers will default a new data base that has no information (pretty much what you'd see from a brand new install).  It feels like we may have missed a step somewhere, but if half of the computers are working with the new data base its puzzling to us that the other computers will not.

Thanks.

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#6 dfoster

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Posted 04 October 2012 - 01:39 PM

Hmm, when you try to save the database location, does it give you a dbparam.dbf is read-only error? That file stores the db location and if it cannot write to it, then it will not be able to save it. That's really all that would prevent it from storing that database path.

Also, you mention they have a fresh 11.0.2 version. That is actually an old version. If you select Help Center >> Updates >> Download updates it will download the latest 11 version which is 11.0.6. BTW the auto update will likely fail (an 11.0.2 issue) but you can do it manually as follows:

1) Exit AccuTrack
2) Open Windows Task Manager and go to Processes tab. Look for any accutr.exe processes in there and if you see any click them and do an End Process.
3) Go to the shared N:\AccuTrack New Files\SAT-LABFall...\ drive folder and look for a folder called Updates. That is where it saves the update files.
4) Copy all of the files there, then go back to your C:\Program Files\Accu11 folder and copy and replace the files there with the ones you just copied from the N drive Updates folder.
5) Restart AccuTrack, login as admin, then verify the title bar says 11.0.6, that's it.
6) You would have to copy the files into all the clients that are currently using 11.0.2 to get them all up-to-date.

David Foster
Engineerica Systems Support





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