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#1 Mon



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Posted 26 October 2010 - 11:15 AM

With the release of AccuTrack version 11, we are announcing the end-of-life for AccuTrack version 9. With this, the following now applies:

1. There will be no further releases of AccuTrack version 9 of any kind.

2. No phone, direct email, or online support will be provided to AccuTrack 9 users.

3. Support via the online Support Forum for AccuTrack 9 users will continue to be offered on this online forum. However, this support is limited to answering questions on the forum. No manual work will be offered for older versions (e.g. no online assistance sessions, no opening database files to investigate issues, no manual database repair, no logo updates, etc.)

4. No software updates, upgrades, or installation software will be provided (e.g. no replacement installation CD or software download).

Because of the above limitations, we strongly recommend that AccuTrack 9 users upgrade to the latest version of AccuTrack ASAP. When you upgrade to version 11, you will get Platinum Plus support for one year, which gives you full access to the AccuTrack support resources.

Note that you can convert your AccuTrack 9 database to the latest version, which means you can use the data you collected so far when you upgrade to the latest software without any interruptions.

Contact your sales rep for a quote on the upgrade fees.
Mon Nasser
AccuTrack Manager

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