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Appointment Scheduling Issue

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#1 David



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Posted 05 September 2006 - 02:52 PM

We're having scheduling difficulties too, but I'm not sure if this is related to ncandela's issue, so I'm making it its own post.

When we try to schedule an appointment, we are getting the following message: "Tutor has specific schedule that doesn't allow setting of this appointment." We did not see this in testing. What's even more weird is that when we exit out of the Appointment Wizard and go back in, it allows us to schedule the appointment. The net result, then, is that we have to schedule the appointment twice before AccuTrack (v9.02) will accept the appointment.

We have all of our tutors loaded into the database. They have their schedules and are each assigned all possible tasks ("Assignments"). Each tutor on the Tutors screen has the same Start Date and End Date as the Semester. We allow them a Max of 2 students per appointment, and we have set each tutor to "Use configuration setting" under the "Can tutor serve different activities during group session?" area. This has also been set to "No, cannot serve" and we got the same results. Our Pay method is For Work hours. We have no Tutor or Center Off Times currently scheduled. (I can't think of any other relevant settings).

We have tried to reboot with no change in the behavior. Any idea how to fix this? As is, it takes too long to schedule a client if we continue to have to do everything twice.

#2 Mon



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Posted 05 September 2006 - 03:42 PM

Did you try running the data repair utility? If you run it and you still have this problem, send us a copy of your database along with a description on how to duplciate the problem (i.e. name of class, tutor, date, time, and student). For info on sending your data files, see http://www.accutrack...t/send_data.htm
Mon Nasser
AccuTrack Manager

#3 cbasoz


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Posted 11 September 2006 - 06:54 AM

Confirmed to be a bug in 9.0.2 and fixed. Please check:
Cetin Basoz
Engineerica Senior Developer

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