Jump to content


Photo

Appointment Confirmation E-mails


  • This topic is locked This topic is locked
6 replies to this topic

#1 a.fosmire

a.fosmire

    Member

  • Platinum Plus
  • PipPip
  • 20 posts
  • Location:Northeastern University, Boston MA

Posted 31 January 2007 - 12:44 PM

The appointment confirmation e-mails whicha re sent to students automatically say the following:

"Student's schedule for next 3 weeks is as follows:"

It has recently come to our attention that this is deceiving to students. They assume that the system made the appointment for them for 3 weeks. Of course that is only the case if the dates are scheduled and show up below this statement. But student's don't read things in detail. So this has caused some mis-communication because students think they have an appointment, but the tutor doesn't show up because it isn't in the system.

Suggestions? Has anyone else had this problem? Can we edit this?

#2 Mon

Mon

    Administrator

  • Admin
  • PipPipPip
  • 2,612 posts
  • Gender:Male
  • Location:Orlando, FL

Posted 31 January 2007 - 01:41 PM

The 3-week references the period admin selected for the appointment report. This means the email message is showing all schedule appointments for this period, including those that were just scheduled and others that were scheduled earlier. The period is set in the Options screen and can be changed there.
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org

#3 a.fosmire

a.fosmire

    Member

  • Platinum Plus
  • PipPip
  • 20 posts
  • Location:Northeastern University, Boston MA

Posted 31 January 2007 - 02:57 PM

I understand how the 3 week period is set and why it is generated that way. But it is deceiving to the students when they have only one appointment scheduled and the e-mails says that it is their "schedule for the next 3 weeks."


The 3-week references the period admin selected for the appointment report.  This  means the email message is showing all schedule appointments for this period, including those that were just scheduled and others that were scheduled earlier.  The period is set in the Options screen and can be changed there.

<{POST_SNAPBACK}>



#4 Mon

Mon

    Administrator

  • Admin
  • PipPipPip
  • 2,612 posts
  • Gender:Male
  • Location:Orlando, FL

Posted 31 January 2007 - 03:45 PM

I see. Do you have a suggestion for a better way to phrase it?
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org

#5 a.fosmire

a.fosmire

    Member

  • Platinum Plus
  • PipPip
  • 20 posts
  • Location:Northeastern University, Boston MA

Posted 09 February 2007 - 09:39 AM

I see.  Do you have a suggestion for a better way to phrase it?

<{POST_SNAPBACK}>


It could simply say:

Below is your schedule for upcoming appointments.

#6 Mon

Mon

    Administrator

  • Admin
  • PipPipPip
  • 2,612 posts
  • Gender:Male
  • Location:Orlando, FL

Posted 05 March 2007 - 02:37 PM

Done. Change will appear in the next maintenance update.
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org

#7 Mon

Mon

    Administrator

  • Admin
  • PipPipPip
  • 2,612 posts
  • Gender:Male
  • Location:Orlando, FL

Posted 02 May 2007 - 01:24 PM

UPDATE: This issue was addressed in version 9.1.0 and also in the exclusive Platinum Plus Upgrade. Both are now available for download. See the NEWS forum for the details.
Mon Nasser
AccuTrack Manager
mon@accutrack.org
(888)249-7227
http://www.accutrack.org




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users