AccuLite Support Plans

Why a Support Plan?
Platinum Support Plan
Silver Support Plan
New Customer Support
Pay Per-Incident Support
Terms of Service

Why a Support Plan?

Support plans provide you with great benefits including phone, online, and direct email support, and for the Platinum Plan, free software when available . There are several options to choose from. The description of each plan and its benefits appear below.

Our goal is to respond to technical support requests within one business day. In most cases, support requests are answered sooner than that.

AccuLite Platinum Support Plan

The AccuLite Platinum Support plan is the highest level support plan we offer with AccuLite and it includes the following benefits:

  1. Unlimited phone, online, and direct email support.
  2. Support for multiple users.
  3. Free major upgrades (e.g. upgrade from AccuLite version 5 to 6) when available.
  4. Free maintenance updates (e.g. update from AccuLite 5.00 to 5.01) when available - via web download.
  5. One hour of AccuLite online training and consultation.
  6. Ability to budget your your AccuLite spending to a known annual amount.

Note: The Platinum Support plan can only be ordered with new software order or with a paid upgrade order.

Here are the annual subscription fees for the AccuLite Platinum Support plan:

License Annual Fee
Single Computer 219
Single Center , Single Location 229
Single Center , Multiple Locations 429
Campus-Wide 499
Institution-Wide 1,179
District-Wide 25% of the license fee

AccuLite Silver Support Plan

The AccuLite Silver Support plan is designed for the individual AccuLite users who expects to occasionally need telephone and email support. The Silver Support plan includes:

  • 10 Support Units valid for one year.
  • Support via phone, direct email, or online support sessions.
  • Support for a single user.
  • Annual subscription fee is $299.

New Customer Support

New customers of AccuLite receive 5 free Support incident units for use during the first 30 days following the date of software delivery. These free units are only provided to new clients and are not applicable to upgrades of AccuLite .

Pay Per-Incident Support

If you do not have a Support Plan and require emergency support, you can either order a Silver Support Plan or pay per-incident. Pay per-incident support is provided via phone, direct email, and online. The cost is $129 per Support Unit used. A Purchase Order or credit card payment is due before service is rendered.

Terms of Service

Telephone Support is available from 8:30 a.m. to 5:00 p.m. eastern time zone Monday through Friday.
Our goal is to respond to all support calls and emails within one business day. In most cases the response is even sooner than that.
A Support Unit is 30 minutes of our staff time.
Any part of a Support Unit used counts as a full Unit.
Minimum one support unit per call or e-mail message.
Callbacks outside the U.S. and Canada are billed an additional $1.50 per minute.
Unused Support Units under all Plans expire one year from date of purchase.
Platinum and Silver support plans start on the day the software is delivered and expires one year from the delivery date. These plans can be renewed any time before their expiration.
The Platinum Support plan is only available with new software orders or with paid software upgrades. The plan must be renewed before it expires for continued eligibility.
Free maintenance updates are delivered via the web only. Subscribers of the Platinum plan will get major upgrades when available via web download. CD option is available for a small fee.
Prices and terms may change without notice.

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